Refund policy

We want you to be happy with your order. If something is not right, this policy explains how returns and refunds work at Xavolu. Xavolu is operated by Amiri Commerce AB.

30-day returns

You have 30 days from the day your order is delivered to request a return. Requests made after 30 days cannot be processed, except where required by law.

Condition of returned items

To be eligible for a refund, items must be unworn, unwashed and unaltered, in the same condition you received them, with all original tags attached and in the original packaging. Items that are worn, washed, damaged, stained or missing tags may be refused or only partly refunded.

How to start a return

Email info@xavolu.com with your order number and the reason for the return.
We reply within 24–48 hours on business days with the return address and instructions.
Send the item back using a tracked shipping service and email us the tracking number.

Please do not send anything back before contacting us. Returns sent without a return request cannot be matched to an order.

Return shipping costs

If you return an item because you changed your mind or ordered the wrong size, you pay the return shipping cost. If the item is faulty, was damaged in transit or is not what you ordered, we pay for the return shipping.

Refunds

Once we receive and inspect your return, we email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer decides how quickly the amount appears on your statement. We refund the full price you paid for the returned item; no restocking fee is charged.

Exchanges

If you need a different size or color, return the original item for a refund and place a new order. This is the fastest way to get the item you want.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty or not what you ordered, email photos of the item and the packaging to info@xavolu.com within 14 days of delivery. We will send a free replacement or refund you in full.