Shipping policy
This Shipping Policy explains where Xavolu ships, how long delivery takes and what it costs. Xavolu is operated by Amiri Commerce AB.
Where we ship
We ship to addresses in the United States only, including APO/FPO addresses. We do not currently ship to other countries.
Shipping cost
Shipping is free on all orders. There are no handling fees. No import duties or customs charges apply to deliveries within the United States. Sales tax, where applicable, is shown at checkout before you pay.
Processing time
Orders are processed within 1–2 business days (Monday to Friday) after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.
Delivery time
Standard delivery takes 1–5 business days after dispatch. Most orders arrive within 2–7 business days from the day you order. Delivery times are estimates and are not guaranteed; carrier delays, weather and peak seasons can affect them.
| Destination | Method | Processing | Delivery after dispatch | Cost |
|---|---|---|---|---|
| United States (incl. APO/FPO) | Standard Shipping | 1–2 business days | 1–5 business days | Free |
Order tracking
When your order ships, we email you a shipping confirmation with a tracking number. Tracking information can take up to 48 hours to become active.
Delays and lost parcels
If your tracking has not updated for 7 business days, email us at info@xavolu.com with your order number. If a parcel is confirmed lost, we will send a replacement or give you a full refund, whichever you prefer. Parcels returned to us because of an incorrect address are shipped again free of charge once the address has been corrected.
Changing or cancelling an order
Contact us within 12 hours of placing your order if you need to change the address or cancel. Once an order has shipped it can no longer be changed, but you can return it under our Refund Policy.
Damaged or incorrect items
If your item arrives damaged, faulty or is not what you ordered, email photos of the item and the packaging to info@xavolu.com within 14 days of delivery. We will send a replacement or refund you in full, as described in our Refund Policy.
Contact
Email: info@xavolu.com (available 24/7; we reply within 24–48 hours on business days)
Phone: +1 (614) 907-7334 (Monday–Friday, 10:00–14:00 ET)
Amiri Commerce AB
Company registration number: 559434-3088
VAT number: SE559434308801
Registered address: Sporvägen 27, 342 33 Alvesta, Sweden
U.S. warehouse: 1847 Maple Ridge Drive, Columbus, OH 43229, United States. This is not a return address. Please contact us before sending anything back.